Andrew Sanders This article contains. Read Review Visit Website. Share It: 0. About the Author Andrew Sanders Writer on technology, information security, and telecom.
About the Author Andrew is a writer on technology, information security, telecommunications, and more Was this article helpful? Report abuse. Details required :. Cancel Submit. Previous Next. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. So, are you saying it is hacked and being used remotely?
Or locally because someone you know has access to it in your home? In reply to A. User's post on May 6, By a stalker who I have restraining order against. No one has had physical access to my computer for about 5 months, and the new user thing just happened when I let my guard down and connected through router wireless rather than LAN. He also disabled sound and made my DVD drive inaccessible.
LemP Volunteer Moderator. In reply to C. Anderson's post on May 6, If you're still having problems, contact your computer manufacturer or other tech support and find out what else you can do. Once your computer is back to normal, change the password you've been using for your bank accounts, your email accounts, and all your other important accounts. The safest route is to choose and use passwords that have upper and lowercase letters as well as numbers and symbols.
And finally, make sure your operating system and internet browser are set to update automatically. You want to keep your computer operating at peak performance.
Visit onguardonline. Federal Trade Commission Consumer Information. If the HP Recovery Manager cannot access the hard drive to fix any system errors, you will need to use the personalized recovery disc that you created to recover the hard drive to its original condition. If you have not created the personalized recovery disc, or the discs are corrupted, you can order a replacement recovery disc from HP.
When the Recovery Manager starts, follow the step-by-step recovery instructions shown above. If the original operating system is changed to a non-Vista OS, the Recovery Manager cannot be launched from either the desktop or by pressing the f11 key on startup.
You can use the recovery disc to restore the computer to the original operating condition in Vista. If using an non-Vista OS, you can use a third-party partition manager program to reclaim the hard drive space.
Restore the PC to its original condition with the recovery discs If the PC cannot access the Windows desktop, and the Recovery Manager cannot be started by selecting the f11 key on start-up, you can use either the personalized recovery disc that you created, or you can order a replacement recovery disc from HP, to start the PC and restore the hard drive to its original operating condition. NOTE: Performing the recovery process using the personalized recovery disc that you created may take less than an hour, while using replacement discs ordered directly from HP may take four to six hours and includes several restarts.
If the HP Recovery Manager on the disc can access the hard drive, it will attempt to repair the recovery partition. If successful, a prompt is displayed to continue running the recovery using the Recovery Manager on the hard drive. If the computer is running, insert the recovery disc and immediately click Start and select Restart to force the computer to start from the recovery disc. Allow the recovery disc to start and load the required files while the Microsoft loading screen is displayed.
It may take several minutes to load the required files. Follow the on-screen instructions and perform the required actions. NOTE: Do not interrupt the recovery process even though the computer may restart and the Windows desktop may display at various times.
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