In the case of a holiday package, the Conditional Credit will be for the equivalent amount paid for the holiday package, less credit or debit cards fees and any cancellation fees imposed on your booking by suppliers. Once your Virgin Australia Holidays booking is cancelled an email will be sent to you with your Conditional Credit reference number. You do not have to use the Conditional Credit.
If you do not use the conditional credit, your rights as an unsecured creditor are preserved and what happens with your conditional credit will depend on the outcome of the administration process. Depending on how the business is structured in the future, a new owner may honour these credits after administration. More information about being a creditor can be found here: www. Flights can be booked for domestic travel with Virgin Australia Airlines or Virgin Australia Regional Airlines during the period of administration.
Flight bookings using Conditional Credits are subject to the availability of flights, and if applicable, payment of any fare differences.
The Conditional Credit is non-transferable and cannot be used in conjunction with Velocity Frequent Flyer Points or travel credits of another person. Normal Conditions of Carriage and fare rules will apply to any fare you book using your Conditional Credit, except that the only remedy we are able to offer at this time if your flight is cancelled is another Conditional Credit.
However, please note that some fare inclusions are currently varied as a result of the COVID pandemic, including the onboard catering offering. Please see our website for more information. Your rights under the Australian Consumer Law and any law applicable to your booking are not extinguished by the administration.
The administrator has arranged for impacted customers to be provided with a conditional credit which enables customers who want to use the value of their original booking to travel on a Virgin Australia flight during the administration period. If you do not use the conditional credit, your right to stand as an unsecured creditor in the administration remains preserved. You are entitled to submit a proof of debt claim to the administrators and take a position as an unsecured creditor if you wish.
However, you will be no worse off by waiting until the end of the administration period to see what the outcome could be for conditional credit holders which may be better than those available for unsecured creditors. Please note that if your proof of debt claim is accepted by the administrator, you will not be able to use your conditional credit. We will keep you informed on the outcomes available to our customers. A Jetstar spokeswoman said the late flight cancellations were a result of airline staff having to test for Covid and isolate as close contacts.
The Virgin Australia spokesman said the airline was operating hundreds of services on December 24 with little to no impact on scheduled departure or arrival times. A report into a traffic stop involving Gabby Petito and Brian Laundrie has asked if she would be alive if things were handled differently.
Queensland has announced major changes to its border regime as the state recorded its highest daily death toll of the pandemic. Discover more with Virgin Australia and Earn Velocity Points when you travel in an eligible fare class. How many Points will I earn? Velocity Members who booked a flight prior to 19 August , will continue to earn Points at the level below, irrespective of travel period. The Points bonus does not apply to Getaway fares.
Where your flight is operated by Virgin Australia with a VA flight number , members earn Points based on the fare class and number of miles flown. When flying on a Virgin Australia operated flight with a Partner airline flight number e. EY , click through to our airline partners to learn how many Points you will earn.
Domestic flights flown as part of a Trans-Tasman or International Short Haul journey earn at the same rate as domestic standalone journeys. Christmas Island and Cocos Keeling Island earn at the same rate as domestic flights. When flying on a Virgin Australia operated flight with a partner airline flight numbe r e. EY , or a VA flight number as part of a Partner Airline International journey, you will earn Velocity Points and Status Credits based on your fare class and the number of miles flown.
Not yet a Velocity member? The Points bonus does not apply to Economy Lite fares. Virgin Australia Accelerate. Becoming a Virgin Australia accelerate member will give your company a range of unique benefits:. Velocity Points cannot be earned on:. Claim missing Points and Status Credits.
It can take up to 14 days after your flight for your Points to be added to your Account. If your Points have not been credited after 14 days , or if you forgot to add your Velocity membership number prior to travelling, you can submit a missing Points claim by logging into your Velocity Account and following the steps provided.
Earn Status Credits with Virgin Australia. Earn Status Credits when you travel on eligible fares with Virgin Australia 2. The Status Credits you earn will depend on where you fly and the fare purchased.
In addition to earning Status Credits, you will earn Eligible Sectors. Earning Status Credits and flying the minimum Eligible Sectors will help you to maintain or upgrade your Velocity Status. You can also keep track of your Status Credits in My Velocity. How many Status Credits will I earn? The number of Status Credits you earn depends on the distance flown, airline booked and fare class eligibility 2.
Domestic flights flown as part of an International long-haul journey will earn based on the fare class and number of miles flown. Velocity Members who booked a flight prior to 19 August , will continue to earn Status Credits at the level below, irrespective of travel period. Wednesday 15 December Virgin Australia has today unveiled a refreshed Business Virgin Australia Group and United Airlines have today announced a new partnership that will offer customers Virgin Australia will relaunch services between Sydney and Canberra from 30 January , using Link Velocity Frequent Flyer has launched its largest ever Reward Seat offer with over five million Economy
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