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Details required : characters remaining Cancel Submit 2 people found this reply helpful. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. Hi, my name is Roger Karlsson. I've been running this website since I want to let you know about the FreeFixer program.
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You can find my email address at the contact page. Please share with the other users what you think about this file. What does this file do? Is it legitimate or something that your computer is better without? Do you know how it was installed on your system? Another reason to streamline setup is that inexperienced users sometimes overanalyze options, fearing that a wrong choice could be irreversible or destructive.
Forcing users to make decisions about things they don't understand or care about can make them feel anxious, incompetent, and even frustrated. Not a good first impression. It is better just to get them going quickly, feeling comfortable and confident as they explore the features in your program, and making better decisions about feature options at that time. For more guidelines, see Streamlining setup later in this article. Strive to make your setup experience as simple as possible, but not simpler.
Programs targeted at highly technical users may need a complex setup. For example, the Microsoft SQL Server team discovered that database administrators prefer to retain control over many setup options, such as file locations. Moreover, SQL Server is a large business application, with a number of components that differ widely in purpose and functionality. So while we want to keep things simple, setup needs to reflect the complexity of the product and the expectations and needs of its users.
Still, such complex setup programs should be the exception, not the rule. Most Windows programs should strive to start the setup process with a simple, single step. Well-designed setup programs let users perform other activities during the time-consuming task of downloading and copying files.
To run unattended, setup programs are designed to have four separate phases:. Because the installation phase might take a long time, this phase should be designed to run to completion without any user involvement. This means that all questions should be asked during the decision phase, and any problems that arise should be queued and dealt with in the completion phase. If the installation phase takes more than one minute to complete, assume that users will be doing something else during the download and installation phases.
In this example, the setup program interrupts progress to ask a question that should have been asked during the decision phase. If users patiently wait through the installation phase of the setup experience, perhaps watching a progress bar to its apparent completion, only to witness the progress bar reset and start over, there's a real sense of betrayal.
The reported progress was misleading and ultimately meaningless. A variation on this painful scenario is the "brinksmanship" installation: users see progress reach, say, 99 percent complete, yet are forced to wait for a disproportionate amount of time before finally getting to percent complete.
So in terms of what is most important to the user, an implied promise about the amount of time to wait, the claim of 99 percent complete is deceptive.
During the downloading and installation phases, users typically have two things they want to know: should they wait or do something else, and is the setup going to be done soon. While there are enough variables in the setup process to prevent you from providing perfectly accurate progress information, the progress feedback needs to be accurate enough to answer these two questions and set appropriate expectations.
In addition to a progress bar, you can include a brief statement about the overall time expected for the process. In this example, the progress page includes a brief, general statement about how much time the installation could take. Good setup programs use progress bars effectively to provide users with helpful information about the setup program's progress.
For more guidelines, see Progress Bars. Given these scenarios, you shouldn't assume that users are always installing the program for themselves making options about personal preferences inappropriate , going to be monitoring the process closely making unattended setup important , or even want a graphical user interface for the task.
To complete the software setup lifecycle, users need to be able to remove software they don't want or no longer need. This is especially important if they didn't install the program themselves for example, if it came pre-loaded on the computer.
Installing your program is the one task that all your users must complete successfully. If users fail to install your program, either you need to provide them with costly technical support or they aren't your users anymore. Design your setup program to provide your technical support team with the features and information they need to help users install successfully. These details shouldn't normally be exposed to users, but they should be readily accessible when needed.
Keep the normal user experience simple—don't clutter it with information that has value only to technical support. Rather, record support information in a setup log file instead. And more importantly, help users avoid the need for technical support with clear, concise error messages that explain problems well and provide practical solutions. Provide links to Help articles when necessary. Consider providing a Repair option to your setup program to repair missing or corrupted files or settings.
For more guidelines, see User Account Control. Use a single restart. Delay the restart required by any prerequisites until the program and its updates are completely installed. Let users determine when it happens. Don't restart Windows automatically, because users may lose work. Make sure that it's clear to users that they have a choice. If the user chooses to not restart Windows immediately, present any final feedback as a success, not a failure.
While technically the installation isn't complete until restart, it was successful from the user's point of view. Whenever practical, start the installation process with a single step. For example, instead of adding a separate page in setup for the license terms, you may provide a link to them instead. If you link to the terms:. In this example, Windows Media Player presents per-user privacy options on first use of the program. Don't ask users questions about the system state.
Detect this information automatically instead, and ask users to verify only if there is a reason to change. Don't ask questions about unimportant details. For example, for typical Windows programs it is safe to assume that you should copy program files to the Program Files folder. In this example, setup should be streamlined by eliminating the request for file location input. Given the program's size, most users don't care, and simply click Next.
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